Summary/Objective: Under the direction of the Director of Risk and Quality, the Manager of Risk and Quality will play an essential role in the coordination, implementation, and evaluation of daily quality operations, including but not limited to project coordination.  Utilization of skills to effectively collaborate in the management and reduction of quality data issues; development of targeted solutions to support organizational initiatives; proactively manage risk and quality functions and communicate with the corporate Quality and Legal teams.  

*This position will be a hybrid role, working Tuesday and Wednesday in our Irving, TX office and remote office M, Th and Fri.*  

Essential Functions:   

• Coordinate and maintain Risk and Quality department functions per corporate initiatives.
• Collect, manage, and report quality data securely through corporate systems.
• Track and trend risk and quality reports, escalating unusual patient care trends.
• Report identified risks to the Director of Risk and Quality.
• Assist in developing and maintaining the quality improvement program.
• Support the Continuous Quality Improvement Committee (QA/QI) as needed.
• Document and analyze patient harm events for risk management and quality improvement.
• Maintain the risk management adverse event reporting system and educate providers on adverse event reporting.
• Investigate and resolve adverse events, dental injuries, and patient concerns.
• Act as a liaison, updating facility-based quality and risk staff.
• Ensure compliance with regulatory, state, and federal guidelines, taking immediate action when necessary.
• Support Patient Safety Organization requirements.
• Uphold and promote NorthStar Anesthesia’s core values.
• Ability to work under pressure and diplomatically have difficult and/or uncomfortable conversations with patients and clinicians while achieving the goal of reassurance with clinicians and service recovery with patients.
• Promote NorthStar Anesthesia’s core values.

Key Deliverables: 

• Collaborate with leadership to improve quality of patient care provided.
• Focus on patient care and maintain quality standards.
• Develop, implement, analyze and evaluate programs related to organizational/clinical quality and risk management, medical staff performance measurement and improvement, and infection control.

Qualifications:                                                                

• Bachelor’s Degree, BSN or RN with relatable experience with quality improvement, infection control, employee health, accreditation and education. 1 year of manager experience or higher.  
• 3+ years of quality management or risk management experience in a hospital/medical center.
• Clinical experience in the anesthesia or perioperative space preferred.
• Recent experience in healthcare, quality improvement programs including outcome reporting preferred
• Valid state RN license required.
• Comfortable and skilled at working with Physicians, CRNAs, health care providers and other stakeholders in the organization. Multistate experience preferred.
• Equivalent combination of education and experience may be considered.  

Knowledge, Skills and Abilities:

• Proficiency in using Word, Excel, Outlook and Teams with the ability to quickly learn new software tools and risk management reporting systems.
• Broad knowledge and familiarity of with healthcare related regulatory and accreditation requirements.
• Ability to work in collaborative relationships within team and organization
• Resourceful problem solver who thrives in a face fast paced environment
• Ability to present materials in a concise and detailed manner, individually and to groups
• Strong clinical knowledge of the treatment/service needs of the person served.
• Analytical skills, including a working knowledge of basic statistics and statistical analysis methodologies.
• Ability to effectively present information and respond to questions from internal and external stakeholders.
• Ability to retain large amounts of information and be able to interpret written rules/regulations and make them applicable for others in a manner that meets their position and learning style.
• Strong leadership skills with the ability to be effective in getting task done while working through other people.
• Ability to develop and implement strategic goals and plans.
• Strong organizational skills with the ability to multitask.
• Resourceful problem solver who thrives in a fast-paced environment.
• Ability to maintain confidentiality.

Competencies:

• Customer Service/Client Focus
• Communications (Verbal and written)
• Individual Leadership/Influencing
• Teamwork
• Work Management
• Attention to Detail

The Company

Company Philosophy

NorthStar provides quality anesthesia care while improving efficiency and accountability. It’s a proven performance-driven approach that’s better for everyone – patients, hospital administrators, surgeons, and anesthesia providers.

Company Mission

To provide the best clinical care and to help hospitals and surgery centers succeed.

NorthStar Anesthesia Overview

NorthStar Anesthesia was founded in 2004 by an anesthesiologist and CRNA (certified registered nurse anesthetist) that saw firsthand the frustrations and daily challenges caused by the traditional anesthesia care model.  

What if they could fix the broken anesthesia care model? What if anesthesia contractors stopped being absentee managers? What if patients, surgeons, providers and hospital administrators were treated more like customers and less like cogs in the system? The answer was NorthStar.  NorthStar Anesthesia is an anesthesia management company that provides anesthesia services to large and small hospitals, surgery centers, hospital administrators, surgeons, anesthesia providers and patients.

Today, NorthStar has over 180 facility contracts across 21 states and employs more than 2,500 providers nationwide.

NorthStar is backed by world-class financial partners.  It is a portfolio company of TPG, a global private investment firm with more than $70 billion in assets under management.  NorthStar has also recently announced a partnership with Cranemere, a holding company that partners with outstanding businesses for the long term. 

Benefits Include Medical, Dental, Life, Long Term/Short Term, Malpractice, 401k and more.

EEO/AA/M/F/Veteran/Disability Employer