Summary/Objective:

The Help Desk Concierge role provides exceptional, people-centered customer service to teammates needing assistance with IT systems. This role serves as the first line of support — listening carefully, communicating clearly, and ensuring each teammate feels supported and confident that their issue is being handled. Whether that is providing instructions, resetting passwords, performing initial troubleshooting, or creating tickets to escalate issues to other IT teammates. A key responsibility of this role is to triage support requests received through the central “Help Desk” portal to different support teams (Finance, HR, Legal, etc.) throughout the company. Helping to ensure service level agreements are met throughout a support issue’s lifecycle, using metrics, reporting, and communication, is a strong component of this role. The Help Desk Concierge also provides internal department support when needed to meet project-based objectives and system administration requirements.

***This is a hybrid role based in Irving, TX, with a flexible schedule that includes both remote work and in-office collaboration.***

Essential Functions: 

• Provide a high level of customer support to NorthStar’s office-based and remote employees by phone, by email, or in-person
• Triage incoming support request tickets by solving or distributing them as needed
• Communicate effectively with other departments to ensure timely resolution of issues
• Work closely with our Hardware, Software, Networking, and Security teams to solve acute IT issues
• Provide initial troubleshooting for endpoint hardware and software issues
• Assist with the implementation and enforcement of IT security requirements
• Promote NorthStar Anesthesia’s Core Values.
• Demonstrates regular, reliable, and predictable attendance.
• Performs other duties as required.

Qualifications:

• Customer support experience preferred
• Strong interpersonal and communication skills — able to calm and guide users under pressure
• Team-oriented mindset and willingness to learn new skills

Knowledge, Skills and Abilities:

• Excellent verbal and written communication skills
• Proven ability to provide courteous, concise support to employees
• Knowledge of Windows/Office Suite preferred
• Ability to analyze and solve complex problems
• Ability to adapt to changing organizational and operational needs
• Strong team player with ability to work across multiple functions and disciplines
• Skill in organization, prioritization, and attention to detail

NorthStar Anesthesia is a company of caregivers, founded by an anesthesiologist and a Certified Registered Nurse Anesthetist (CRNA). With more than 4,000 anesthesiologists and CRNAs under its banner, NorthStar partners with more than 280 client sites across over 20 states and counting to deliver a more productive and efficient model of anesthesia care. Its "care team" approach focuses on the provision of high-quality care while measurably improving operating room performance. Candidates can find more details on our anesthesiologist jobs and CRNA jobs pages.

Find your next role by visiting our anesthesiologist jobs and CRNA jobs pages.