Summary:
The Employee Relations Manager (ERM) provides expertise on all employee relations and policy matters across the organization using internal and external insight to develop strategy, supply guidance, ensure consistency, and manage risk. The ERM oversees investigations related to violations of policy, employment law, and/or conduct expectations and should show a clear understanding of legal compliance with NorthStar policies and procedures. This role will have a dotted line to our Employment and Labor Counsel in Legal.
*This position can be performed from anywhere within the United States. Candidates must have reliable internet access and be able to work effectively in a virtual/remote environment.
Essential Functions:
- Completes, or supervises completion, of all investigations of allegations such as discrimination, harassment, retaliation, hostile work environment, and policy violations, among others.
- Coaches and educates HR Partners and NorthStar people managers on implementing resolutions for behavioral and performance management challenges.
- Supplies guidance to people managers in composing all corrective actions or performance reviews (documented verbal warnings, written warnings, clarifications of expectations, termination letters for those clinical employees whose employment is governed by an employment agreement, and performance improvement plans).
- Enters, supports, and updates all incidents, complaints, and investigations to the company’s incident management system (Navex, EthicsPoint).
- Manages relationships with union representatives and serves as Labor Relations Manager for HR.
- Partners with HR Partners who support markets with union representation to ensure we are following the most up to date laws and best practices in regards to labor relations.
- Updates and presents the Employee Relations Executive Dashboard at quarterly executive compliance committee meetings, showing trends and themes, as well as opportunities for process improvement and employee education.
- Owns and supports the NorthStar Employee Handbook, collaboratively consulting on policy changes and updates, as necessary. Helps in writing and editing policies in professional and easy-to- understand language.
- Partners closely with the HR Partner and Talent Management teams in HR on annual performance reviews, annual goal setting, and facilitation of educational sessions.
- Represents the employee relations function across a broad range of clinical and corporate employee stakeholders, engaging them with respect to best practices and coaching them when needed.
- Consults with in-house legal counsel, external attorneys, NorthStar compliance, and NorthStar quality management to ensure risks are fully considered and guidance to employees is consistent.
- Coaches and educates employees at all levels with respect to employee relations content, either through personally led trainings, small-group-facilitated discussions, or one-on-one conversations.
- Maintains a wide variety of employee records for the purpose of supplying information and documentation.
- Acts as NorthStar’s employee relations subject matter expert by staying current on employee and labor relations (attending webinars, conferences, and external trainings, often sharing back education and insights with the broader HR team).
- Promotes NorthStar Anesthesia’s Core Values.
- Other duties, responsibilities, and/or special projects can be assigned and change at any time, with or without notice.
Education, Qualifications, and Experience:
- Excellent oral and written communication skills
- Strong grasp of soft skills such as emotional intelligence, professionalism, and cooperation
- Outstanding interpersonal and decision-making skills
- Thorough understanding of state and federal laws concerning labor and employee relations; interest in learning and continuing to stay current on evolving laws, regulations, and practices
- Ability to remain tactful, calm, and persuasive in discussing and/or negotiating controversial and/or confrontational situations
- Ability to present educational material for conducting training and education sessions
- Ability to interpret and present data to an executive audience
- Must work independently, collaboratively, and with direction
- Intermediate to advanced knowledge of Office 365 Suite (Excel, PowerPoint, Word, Outlook)
- Ability to compose reports, memos, letters, and other correspondence
- Ability to prioritize workload and meet strict deadlines
- Works directly with or develops confidential information, which requires regular use of discretion
- Health care experience preferred
- Experience working in a complex business environment with 24x7 shifts essential
Competencies:
- Oral and written communication with internal and external clients
- Executive presence and presentation skills
- Problem solving/analysis
- Initiative
- Thoroughness
- Organization and project management
- Teamwork Orientation
- Time Management
- Follow-up
- Technical/Professional Knowledge and Skills
- Work Standards